Refund policy

Each Sandy & Son piece is made just for you once your order is placed. Because of that, we’re unable to accept returns or exchanges for sizing, color, fulfillment delays, or change-of-mind.

We take great care with every order, but if something arrives damaged, defective, or incorrect — we’ll make it right.

 

Custom-made items

All our products are created just for you when you place an order. Below are some tips to help ensure a great fit and experience:

Sizing: Most product pages feature a handy size guide (hats are the exception). Please double-check measurements before placing your order. Compare to a favorite tee/hoodie if that helps! Because each piece is made to order, we can’t accept returns for fit issues.

Color: We work hard to show colors accurately on our website, but screens and device settings can make things appear a bit warmer/cooler or brighter/darker. Minor color variation isn’t considered a defect.

Care & Wear: Please follow the care instructions on your garment. Damage from wear, laundering, or improper care isn't considered a defect and won't be eligible for return or refund.

 

Shipping timelines

Because each product is made when you order, delivery times can vary. Some orders may arrive within just a few business days; others can take longer depending on production volume, carrier capacity, destination, and seasonal factors (holidays, weather, etc.).

Please note that estimated delivery dates shown at checkout are best approximations, not guarantees. As a result, we’re unable to cancel or refund orders based on timing alone.

We’ll send tracking details the moment they're ready and keep an eye on things to make sure your order reaches you.

If your tracking info shows an unusual delay after shipment, or seems to be sitting in one location for several days, please don’t hesitate to reach out at hello@sandyandson.com so we can check in with the carrier.

 

What can’t be returned

  • Items without a verified production defect or printing error
  • Items damaged from wear, laundering or improper care
  • Orders experiencing production or shipping delays
  • Gift cards

 

How to report an issue

Please email hello@sandyandson.com within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • A few clear photos of the item/issue

Once we review your message, we'll work with you to offer a replacement or refund. In some cases, we'll ask you to return the item; if so, we'll provide a prepaid return label and instructions.

 

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days after approval for your bank or card provider to post the credit.

 

Gift cards

Sandy & Son digital gift cards are delivered by email with a unique one-time code.

Gift cards never expire and can be redeemed for purchase at sandyandson.com. Gift cards aren't reloadable or refundable, and aren't redeemable for cash except where required by law. Please treat them like cash; lost or stolen gift cards can't be replaced without proof of purchase.

If our store discontinues operations, any unredeemed gift cards or remaining balances will no longer be redeemable.

 

Questions?

We want you to love your coastal gear and will always do our best to help. Please reach out anytime at hello@sandyandson.com — we’re just down the coast. 🌊